Merry Christmas everybody!
I spent my Christmas at the Sheraton Resort in DaMeiSha. It’s a beach-y tourist place on the outskirts of Shenzhen, still part of Shenzhen. This 5 star hotel with its own private beach with sand shipped in from Hainan was just built in 2008.
The hotel it definitely architecturally 5 stars in itself. It was gorgeous. Just driving up to the hotel was candy to my eyes. The rooms were extremely spacious and luxurious, we had ocean-view suites with two master bedrooms and balcony.
I just wanted to write a quick post about its somewhat lack of experienced management. It may be designed to be a 5-star hotel and it may look like a 5 star hotel, but it’s people were not 5-star trained.
- My husband turned on the do-no-disturb sign when our kids were napping. Shortly after we get a phone call to our room. Thankfully it didn’t wake up the kids. My father-in-law picks up and tells them that the do-not-disturb sign is on. The staff on the phone says that they saw the sign and didn’t want to knock so decided to call instead to give us our welcoming fruit platter and wine. I believe the next words were along the lines of “are you guys crazy! we have kids sleeping here”
It’s really only funny because the kids didn’t wake up. At a couple meals it also took the waiters 20 minutes just to get a couple of classes of chilled milk for the kids. And when we asked the waiters what took so long, they actually told us not to feel rushed. It’s not really us feeling rushed, it’s our crying toddlers. Do you not hear them asking for their milk?
Otherwise it was fun getting out of the house for a day. It’s only half an hour away. We made the mistake of forgetting my daughter’s blankie, but she wasn’t too upset about it. They both got to play on the beach and swim for a little bit. We were literally like the only clients there, I loved it.